On-Site Repair Service

Leader Business is directly authorized by Kyocera Mita North America, Inc. and Canon USA, Inc.

Kyocera
Recent Awards
2003: Premier Dealer
2004: Total Solutions Provider
2005: Total Solutions Provider Plus


Dealer Criteria for the Service Solution Provider Program [SSP Dealer] Are:

  • Be a Total Solution Provider Dealer – TSP Dealer.
  • Employ a Certified Network Engineer; MCSE, CNE, Cisco, or pass KMA Network Certification test.
  • Attend Prescribe / Form Maker pro Training Class at the NTC.
  • Attend Printer / Scanner Utilities Class at the NTC.
  • Achieve 90% or Higher on the Service Solution Provider Profile.

Canon
Leader Business is directly authorized by Canon as an Office Products Dealer.
Canon USA, Inc.'s Association of Technical Service Professionals program is a professional organization that:

  • Certifies excellence in technical support for connected and standalone Canon business equipment environments.
  • Certifies the product support, servicing skills and knowledge of Canon dealership representatives, providing dealers an effective tool for marketing Service and Support Excellence to their customers.
  • Acknowledges and rewards outstanding achievement by dealership representatives.

Leader Business is directly authorized by Canon USA, Inc as a PC Copier Warranty Service Center.

Copier Performance Guarantee

Copier Performance Guarantee

1.

Variable Service Contracts tailored to meet your needs.
Includes all non-cosmetic parts and labor.
No large annual advance payments or constant monthly payments.
2. Average Four Hour Response Time
One-month free service-equivalent to contract allowance, if Leader Business misses a maximum response time of eight business hours and the machine is inoperable for an extended period. Does not apply under weather emergencies, loss of power or Acts of God.
3. Free Loaner Policy
Leader Business will provide a free loaner if customer's machine is under service contract and is inoperable for an extended period.
4.

Three Year Performance Warranty
 Leader Business guarantees the life expectancy for three years or a stated copy amount.
If the original machine fails to meet its life expectancy a replacement machine of similar current value.
5. 25% Lifetime Trade-in Guarantee
Purchase a new machine from Leader Business and 25% of the original price will be guaranteed toward the purchase of a new replacement of equal or higher capacity.
Free pick-up of trade-in.
6. Three Day Unconditional Moneyback Guarantee
100% satisfaction guaranteed.
7. Free Delivery, Installation and Training
Free product training as long as you own your machine and have a service contract.

 

 

Home Page